Call Centers and Dell
Once upon a time, Dell computer company was one of the most healthiest if not THE HEALTHIEST computer integrators in the world. They seemingly could do no wrong. People were happy as customers while the profit margins continued to grow. Companies like that cow one, with it’s arrogant upper management however were busy “downsizing” from 32-000+ employees down to under 5,000. (yes, that’s not a typo)
Seems however that in the interest of ongoing cost cutting, Dell made the error of sending their support call center business overseas. Customer satisfaction plummeted and now they’re being hurt by decisions like the outsource debacle.
I am certain however, that those who made the decision to outsource U.S. Jobs overseas got their bonus checks ontime.
What’s going to happen when all the middle class, who’s buying your products no longer can afford them because there’s no more good jobs left in the U.S? Ans: Your STOCK PRICE GOES DOWN DELL!