Call Centers are Coming Back
Word is that call centers are making a comeback here in the United States. Apparently giving people in India English and American culture lessons wasn’t enough to make them good at customer service.
Thing is that this type of thinking is just plain wrong. They aren’t good at customer service for the same reasons Americans weren’t very good at it. Take away all reasoning skills and demand that they follow a script on the computer screen and anything that doesn’t fit into that scenario will have a dis satisfied customer on the other end.
The people in India, like those in America are hard working but cannot overcome poor management