Call Centers and the rise of Predictive dialers
Ever get a telephone call that seems like someone may be on the line but no one answers? If you’re like most of us, the answer is a definite yes. The most probably cause of this phenomenon is a predictive dialer. A predictive dialer is used in an outbound call center campaign when telemarketers “cold call” from a list. A cold call is an attempt to contact strangers on the telephone in an attempt to interest them in a specific business product. Yes folks, these are the telemarketers from hell and the predictive dialer is their god!
ok, so much for the melodrama and the problem is NOT the people working the phones. This is a business just like most that’s only trying to sell more product. I realize this is disruptive and all but think about this fact: Businesses, corporations, and companies wouldn’t be cold calling if it wasn’t profitable! That’s right folks, don’t blame the companies or the telemarketer who’s trying to pay her bills. The blame belongs squarely on your neighbor who orders stuff from these people. If everyone would just quit buying from cold calling telemarketers, the profit factor would stop and the cold calling would also end. Think about that the next time you give someone your name and address for the next “sweepstakes”.
Oh, and next time, I’ll explain what a predictive dialer is and why you sometimes get called when no one is on the other line!
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