Call Centers: Inbound vs Outbound Calls
Call centers live and breathe on their phone switch. These modern marvels move independent telephone calls from a single incoming number to literally hundreds of call center employees. These employees can not only handle incoming calls, that is, calls that you make to them for specific information. But they can also control the number of outgoing calls made to a list. That̢۪s right folks, the call during dinner from telemarketers could be coming from the very same location that you just called to check on your order from a television shopping channel. Makes you feel all ward and fuzzy, doesn̢۪t it?
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