What is a call center?
What is the definition of a call center?
The definition of call center doesn’t actually fit the dictionary terms
Call (verb): to make a request or demand
Center (noun): a point, area, person or thing that is most important or pivotal in relation to an indicated activity or interest
A call center should now be more accurately identified as a
contact center or customer interaction center. This is because of the many ways a call center / contact center interacts with customers. There’s email, web sites, IVRs, fax, and even an occasional person on the phone!
Call center, - by whatever name you give it all operate on the principal of delivering support to customers at the lowest possible cost in both time and resources.