Working in a call center
Depending on your perspective, call center work can be considered the easiest or most difficult of working environments. Consider call center employment from the outside looking in. . .
To an outside job worker like telephone or cable television repair people…
1. Call centers are clean
2. The workers come to work in an enclosed environment.
3. A call center is typically air conditioned in the summer and warm in the winter
4. You sit all day in relative comfort
5. It’s not physically difficult
From insid the call center however. . .
1. Call center workers don’t get to feel the sun or breeze
2. We are emotionally drained after work due to the type of business
3. We sit all day and get cramps in our legs and backs.
4. Call center people are pushed ever harder to deliver without control over the things that allow them to provide that extra productivity
5. Call Center employees are forever worried about their jobs being outsourced overseas.
So the reality is that depending on your perspective, a call center job is either a cushy comfortable position or an emotional technology related job with little security.
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