http://www.4callcenter.info/blog Work, Operations & Services Sun, 12 Aug 2007 23:16:29 +0000 http://backend.userland.com/rss092 en http://www.4callcenter.info/blog/call-center-operations/so-the-thing-is/ http://www.4callcenter.info/blog/call-center-operations/call-center-reality/ http://www.4callcenter.info/blog/call-center-operations/the-more-things-change-the-more-things-stay-the-same/