Call Centers are Coming Back
Word is that call centers are making a comeback here in the United States. Apparently giving people in India English and American culture lessons wasn’t enough to make them good at customer service.
Thing is that this type of thinking is just plain wrong. They aren’t good at customer service for the same reasons Americans weren’t very good at it. Take away all reasoning skills and demand that they follow a script on the computer screen and anything that doesn’t fit into that scenario will have a dis satisfied customer on the other end.
The people in India, like those in America are hard working but cannot overcome poor management
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Call Centers and Dell
Once upon a time, Dell computer company was one of the most healthiest if not THE HEALTHIEST computer integrators in the world. They seemingly could do no wrong. People were happy as customers while the profit margins continued to grow. Companies like that cow one, with it’s arrogant upper management however were busy “downsizing” from 32-000+ employees down to under 5,000. (yes, that’s not a typo)
Seems however that in the interest of ongoing cost cutting, Dell made the error of sending their support call center business overseas. Customer satisfaction plummeted and now they’re being hurt by decisions like the outsource debacle.
I am certain however, that those who made the decision to outsource U.S. Jobs overseas got their bonus checks ontime.
What’s going to happen when all the middle class, who’s buying your products no longer can afford them because there’s no more good jobs left in the U.S? Ans: Your STOCK PRICE GOES DOWN DELL!